Nationwide Insurance Jobs – Inbound Sales Agent

Job Description:

As an Inbound Sales Agent, you’ll promote and sell pet insurance, endorsements, renewals and services to potential and existing customers. You’ll also provide basic customer service, referring more complex issues to others on the team. Our call center is busy, so you’ll be working in a fast-paced environment, consulting with customers to offer the best coverage to protect their pets.

Job Responsibilities:

• Handles inbound renewal calls and/or initiates outgoing calls, following up on existing or prior policyholders, and perform standard and recommended sales techniques and processes to retain, upgrade, sell or consult with prospects and customers. (See Sales Requirements)
• Performs initial underwriting review of pet eligibility.
• Anticipates future needs and calls on established customers to renew and upgrade accounts.
• Maintains accurate and through documentation, follows up on medical and pending applications with Underwriting, vet clinics, and policy holders until the application is approved or declined by either the policyholder or VPI.
• Calculates and quotes premium rates for recommended policies, endorsements and renewals.
• Develops personal time management and organizational tools.
• Receives and makes g calls from/to prospects, qualifies new potential policyholders and explains policies and endorsements offered, recommends type of coverage based on analysis of prospect’s circumstances and needs.
• Retains responsibility for personally sold policies to retain them and avoid cancellations within reason and in compliance with company policies, procedures and guidelines during the term of the policy.
• Follows and abides by all insurance laws and regulations as they pertain to the Sales Representative and VPI Pet Insurance in the delivery of the details of the policy and processes offered by VPI.
• Collects premiums from policyholders and inputs payment data.

Job Requirements:

• A minimum of 18 months prior telephone or direct sales experience preferred.
• Property and Casualty license required. Sales Agent will be required to maintain licensure through completion of required Continuing Education credit as a condition of employment.
• One-year certificate from college or technical school; or three to six years related experience and/or training; or equivalent combination of education and experience. Bachelor’s degree preferred but not necessary.

Job Details:

Company:  Nationwide Mutual Insurance Company

Vacancy Type:  Full Time

Job Location: Columbus, OH, US

Application Deadline: N/A

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